Privacy Policy at Spinrise Casino

At Spinrise Casino, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, with whom we may share it, and the rights you have regarding your data. It applies to all Spinrise platforms, including our website, the Spinrise app, and any associated services.

Your Privacy Matters

Your personal information is critical to delivering a secure, fair, and personalized gaming experience. We handle your data in full compliance with international regulations, including the General Data Protection Regulation (GDPR), and applicable local laws. You can review our full Terms & Conditions for complementary details on account use and legal obligations.

How Spinrise Casino Collects Your Data

We gather information from multiple sources to operate our services properly.

1. Account Registration

Personal Details: When you first register, we collect your name, email address, date of birth, country of residence, and chosen currency.
Verification Documents: To lift withdrawal limits, you upload proof of identity and address (e.g., passport, driver’s license, utility bill).

2. Website and App Interactions

Usage Data: Pages visited, games played, session duration, and settings (dark mode vs. light mode) are logged for performance and personalization.
Device Data: IP address, device type, operating system, browser type, and app version help us optimize the Slots lobby and live dealer streams.

3. Payment Details

Transactional Data: Deposit and withdrawal amounts, chosen payment method (credit card, e-wallet, crypto), and transaction timestamps are recorded to process your bets and payouts securely.
Payment Provider Data: We share minimal information (e.g., user ID, transaction reference) with payment processors to complete your transactions.

Use of Your Personal Data

We process your information for specific, legitimate purposes:

1. Participation in Games

Your account details enable you to place real-money wagers on slots, table games, and live dealer titles. We verify age and location to comply with gambling laws in your jurisdiction.

2. Account Security and Verification

We use your data to:

Confirm your identity when you log in.
Enable two-factor authentication and fraud monitoring.
Review documents for account verification, ensuring only you can withdraw funds.

3. Communication with Customers

Notifications: We send emails, SMS, or mobile app push notifications about welcome offers, new bonus promotions, and system updates.
Support: Personal data you provide during live chat or email inquiries helps our team resolve issues quickly.

4. Fraud Prevention and Compliance

Our AI-powered monitoring flags suspicious behavior—rapid bets or unusual win/loss patterns—and may trigger temporary account holds. We share necessary data with regulators and law enforcement under legal obligations.

5. Personalized Promotions

Based on your play history and preferences, we tailor bonus offers and free-spin campaigns. You can opt out of promotional communications at any time via your Account Settings or by following unsubscribe links in messages.

Third-Party Data and Social Media

If you connect Spinrise with social platforms (e.g., for referral bonuses), we may receive your social media username, friend list, and public profile data. We use this to:

Award referral credits when friends sign up.
Personalize your experience with social-login convenience. You control these settings in your social account and can revoke access at any time.

Sharing Your Personal Data

We only share your data when necessary under clear safeguards:

1. Affiliated Companies and Business Partners

Group Entities: We may transfer data within our corporate group for centralized compliance, marketing, and customer-service functions.
Service Providers: Payment gateways, IT hosts, and analytical tools receive only the data essential for their role under strict data-processing agreements.

2. Legal and Regulatory Requirements

We cooperate with gambling regulators (e.g., MGA, UKGC) and law enforcement, disclosing personal data when compelled by court order, subpoena, or for anti-money-laundering (AML) checks.

3. Business Transactions

If Spinrise merges, is acquired, or sells assets, personal data may transfer to the new owner, but only under terms that uphold this Privacy Policy.

Data Retention and Security

Protecting your data integrity and confidentiality is paramount.

1. Retention Periods

Active Accounts: We retain your data as long as your account is active.
Dormant Accounts: If unused for 12 months, we may archive or anonymize data.
Closed Accounts: Upon permanent closure (see Account Deletion under Responsible Gaming), we retain data only as required by law (e.g., tax, AML) before secure deletion.

2. Security Measures

Encryption: All data in transit uses 256-bit SSL. Stored documents and backups are encrypted.
Access Controls: Only authorized personnel with a need-to-know can access your data.
Monitoring & Audits: Regular security assessments and penetration tests ensure our systems stay resilient against threats.

Customer Rights Regarding Personal Data

Under GDPR and similar laws, you have several rights:

1. Access and Correction

Request a copy of your personal data and correct inaccuracies via the Account Settings page or by contacting support.

2. Deletion and Restriction

Right to Erasure: You can request deletion of personal data not required by law.
Restriction: You may ask us to limit processing during disputes.

3. Data Portability

Obtain your data in a structured, machine-readable format (e.g., CSV) to transfer to another service provider.

4. Objection to Processing

You can object to data processing for direct marketing or profiling. We will cease such processing unless compelling legitimate grounds exist.

To exercise any right, submit a request through our Contact Us form or email [email protected]. We’ll respond within one month.

Changes to the Privacy Policy

We may update this policy to reflect legal or operational changes. When significant updates occur, we will:

Post the revised date at the top of this page.
Notify registered users via email or in-app message.
Provide access to previous versions upon request.

Your continued use of Spinrise services after changes signifies acceptance. If you disagree with updates, you may close your account as described under Account Deletion.

By understanding and exercising your privacy rights, you help us maintain a transparent and secure environment. If you have any questions about this Privacy Policy, please reach out via live chat or email at [email protected]. We’re here to ensure your data is always treated with the utmost care and integrity.